Privacy Policy

Horse Reality is an online horse simulation game developed by Studio Deloryan. Privacy-sensitive data or personal data are processed via the online game Horse Reality. Studio Deloryan considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we comply with the requirements set by the privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this via this privacy policy;
  • we limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • we first ask you for explicit permission to process your personal data in cases where your permission is required;
  • we take appropriate security measures to protect your personal data and also have requirements of parties that process personal data in our order;
  • we respect your right to provide you with your personal data for inspection, correct or deletion.

Studio Deloryan is responsible for data processing. In this privacy policy, we explain which personal data we collect and use and for what purpose. We advise you to read this carefully.

Last modified: May 10, 2019.

In order to play Horse Reality, you must first register. During the registration, we ask for various personal details about you, including your e-mail address. We use your email address to link all your game data to you, the user.

We will not provide the data linked to your email address to third parties unless this is necessary to perform our services or if this is legally required. For example, if you order merchandise of Horse Reality, we would hand over some personal data to the transport company. In case of suspicion of fraud or abuse of our game Horse Reality, we can hand over this personal data to the competent authorities.

Use of personal data
To use Horse Reality, we need certain personal information from you. We only keep and use the personal data provided by you directly. We use the following personal information from you:

  • email address;
  • date of birth;
  • IP addresses

We collect your email address to track your game data, verify your account, send game-related information (if selected), including password recovery and activation emails.

Your date of birth is used to verify that you are at least 13 years of age when you register so that we know that you meet our conditions of use, and to give you a birthday present in the game on the day of your birthday.

IP addresses are stored upon registration and every login to prevent abuse of the game, in addition, we can check fraudulent access to user accounts and protect our users.

Retention periods
The information we collect will be retained for as long as the account is active. You will receive two reminders before your account is deleted. Your account data will be deleted after 18 months of inactivity unless there is a legal obligation that requires longer storage. Such as the fiscal retention of 7 years for payment data.

Purchasing Delta Points
Through Horse Reality, you can purchase Delta Points to use certain functionalities in the game. For this purpose, we ask for the information required for the payment from you. These are not used for other purposes.

Purchase handling
When you place an order on the website to purchase Delta Points, we use your personal data for processing your order. If necessary we might provide your personal data to third parties for proper processing.

We can, in addition to the information on our website, also inform you of our new products and services via social media.

When using Horse Reality, the following data is published on the internet and visible for everyone who is logged in:

  • your avatar;
  • your banner;
  • information provided by yourself in the game.

The game is shielded from search engines, as you need to be logged in to view this information. You choose which information you publish. It is possible that others might figure out your real identity. We anonymize information that has been published per your request if it traces back to your real identity.

Horse Reality shows third-party advertisements that track personal data to tailor advertisements.

Provision to third parties
Your personal data is explicitly not provided to third parties.

** Cookies **
Horse Reality uses cookies. Cookies are also placed via third parties that are enabled by us.

When you visit our online game for the first time, a notice is shown in which we explain why we use cookies. It is understood that by your further use of our online game, permission is granted for the use of cookies.

You are completely free to disable cookies through your browser. Keep in mind that the website may not work optimally anymore.

We have made agreements with third parties who place cookies on the use of the cookies and applications. However, we do not have complete control over what the providers of these applications themselves do with the cookies when they read them out. For more information about these applications and how they deal with cookies, you can read the privacy policy of these parties (note: they can change regularly).

Log data
We may collect information that your browser sends whenever you use our game. This log data may include information such as your IP address, browser type, browser version, the pages that you visit, the time and date of your visit, your location, the time spent on those pages and other statistics. We use this information to provide better service, such as fixing bugs and improving usability.

In addition, we use third-party services such as Hotjar and Google Analytics that collect, monitor and analyze this type of information in order to improve the usability of our game. These third-party services have their own privacy policies.

Google Analytics
We use Google Analytics to track how visitors use our online game Horse Reality. We have signed a processor agreement with Google about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we do not anonymize IP addresses.

You can opt-out for Google Analytics cookies with this add-on.

We take security measures to limit abuse of and unauthorized access to personal data. In particular, we take the following measures:

  • Access to personal data is protected with an e-mail address and password
  • We use secure connections (Secure Sockets Layer or SSL) that protects all information between you and our website when you enter your personal data

Third party websites
This privacy policy does not apply to websites of third parties that are connected to our online game by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy policy of these websites before using these websites.

Changes to this privacy policy
We reserve the right to make changes to this privacy policy without prior notice. We recommend that you consult this privacy policy regularly so that you are aware of these changes.

View and changing your data
For questions about our privacy policy or questions regarding inspection and changes to (or removal of) your personal data, you can contact us at any time via the contact page.

You can send us a request to view, change or delete this data. You can also request a data export for the data that we use with your consent, or persuade us that you want us to limit the processing of your personal data.

General Data Protection Regulation
Of course, we will gladly help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against the processing of personal data. You can contact the Dutch Data Protection Authority for this.

You can contact our administrator for any questions, complaints, comments or our use of your personal information via the details on our contact page.